TourDent Ltd. is a Bulgarian registered company, registration No208674857 at the Bulgarian Company Register.

By using the Platform (www.tourdent.com) or providing your details, you agree to be bound by these Terms. If you do not agree, please do not use the Platform or submit your details. These Terms apply to all users, including patients, healthcare professionals, and other visitors.

1. Definitions

• Patient: An individual who has voluntarily provided their contact details to the Platform for the purpose of being connected with a healthcare professional.
• Healthcare Professional: A licensed doctor, specialist, or other medical professional engaged by the Platform to provide services.
• User: Any individual or entity accessing or using the Platform, including Patients and Healthcare Professionals.
• Services: The functionalities provided by the Platform, including facilitating connections between Patients and Healthcare Professionals for consultations or treatment planning.

2. Eligibility

To use the Platform, you must:

• Be at least 18 years old or have parental/guardian consent if under 18.
• Be a resident of a European country where the Platform operates.
• If a Healthcare Professional, hold valid medical qualifications and licenses as required by applicable laws in your jurisdiction.

We reserve the right to refuse service or contact with users who do not meet these eligibility criteria.

3. Use of the Platform

3.1 General

• The Platform facilitates connections between Patients who have voluntarily submitted their contact details and Healthcare Professionals for consultations or treatment organization.
• We are not a healthcare provider. We do not provide medical advice, diagnoses, or treatments. All medical services are provided by independent Healthcare Professionals.
• You agree to use the Platform only for lawful purposes and in compliance with these Terms and applicable laws.

3.2 Patient Responsibilities

• Provide accurate and complete contact and health-related information when submitting details to the Platform.
• Use the Platform to seek legitimate medical consultations or treatment planning.
• Comply with all instructions and recommendations provided by Healthcare Professionals.

3.3 Healthcare Professional Responsibilities

• Maintain valid and up-to-date medical licenses and certifications.
• Provide accurate and professional medical advice or services in accordance with applicable laws and standards.
• Promptly communicate availability and qualifications to us for the purpose of facilitating connections.

3.4 Prohibited Activities

You agree not to:

• Misuse the Platform for non-medical purposes.
• Share or misuse another user’s personal or medical information.
• Engage in fraudulent, abusive, or illegal activities.
• Attempt to access or interfere with the Platform’s systems or security.

4. Submission of Details

• Patients voluntarily provide their contact and relevant health information to be connected with a Healthcare Professional.
• By submitting your details, you consent to us contacting you and sharing your information with appropriate Healthcare Professionals for the purpose of organizing medical consultations or treatments.
• You are responsible for ensuring the accuracy of the information provided.
• We reserve the right to refuse to process or share details that appear incomplete, inaccurate, or fraudulent.

5. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and processing of personal data, including health-related data, are governed in accordance with the GDPR:

• We process personal data lawfully, fairly, and transparently.
• Health data is treated as a special category under GDPR and processed only with your explicit consent or as permitted by law.
• You have the right to access, rectify, erase, or restrict the processing of your data, subject to applicable laws.
• For more details, please review our Privacy Policy.

6. Medical Services and Liability

• No Medical Advice by Platform: The Platform facilitates connections but does not provide medical advice, diagnoses, or treatments. All medical services are provided by independent Healthcare Professionals.
• Healthcare Professional Liability: Healthcare Professionals are solely responsible for the medical advice, diagnoses, or treatments they provide.
• Limitation of Liability: To the fullest extent permitted by law, we are not liable for any damages arising from the use of the Platform or services provided by Healthcare Professionals, including but not limited to errors, omissions, or delays in treatment.
• Emergency Services: The Platform is not intended for medical emergencies. In case of an emergency, contact local emergency services immediately.

7. Payments and Fees

• Patient Fees: Patients may be required to pay fees for consultations or services provided by Healthcare Professionals, as agreed upon during the connection process.
• Healthcare Professional Fees: Healthcare Professionals may be subject to service fees for using the Platform, as outlined in separate agreements.
• Payment Processing: Payments are processed through third-party payment providers. You agree to comply with their terms and conditions.
• Refunds: Refunds, if applicable, are subject to our refund policy or the Healthcare Professional’s terms, as communicated during the connection process.

8. Intellectual Property

• All content on the Platform, including text, logos, and software, is owned by or licensed to us and protected by intellectual property laws.
• You may not copy, modify, distribute, or reproduce any content without our prior written consent.

9. Termination

• You may withdraw your details or stop using the Platform at any time by contacting us.
• We may cease contacting you or facilitating connections if you violate these Terms, engage in unlawful activities, or for any other reason at our discretion.
• Upon termination, our obligation to process your details ceases, but provisions related to liability, intellectual property, and data protection survive.

10. Governing Law and Dispute Resolution

• These Terms are governed by the laws of Bulgaria without regard to conflict of law principles.
• Any disputes arising from these Terms or your use of the Platform shall be resolved through negotiation. If unresolved, disputes will be submitted to the exclusive jurisdiction of the courts of Bulgaria.
• If you are a consumer in the European Union, you may also use the EU’s Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr).

11. Changes to These Terms

• We may update these Terms from time to time to reflect changes in our services or legal requirements.
• We will notify you of significant changes via email / phone / live chat (if provided) or through the Platform.
• Continued use of the Platform or submission of details after changes constitutes acceptance of the updated Terms.

12. Contact Us

For questions or concerns about these Terms, please contact us at:

• Email: support@tourdent.com

13. Miscellaneous

• Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Platform.
• Severability: If any provision of these Terms is found invalid, the remaining provisions remain in effect.
• No Waiver: Our failure to enforce any provision does not constitute a waiver of that provision.

Assignment: You may not assign your rights under these Terms without our consent. We may assign our rights at our discretion.