TourDent is committed to safeguarding your personal information. If you have any questions about this Privacy Policy, you may contact our Privacy Officer at support@tourdent.com or via the contact details provided below.

This Privacy Policy outlines TourDent’s practices regarding the collection, use, and disclosure of your information when you use the website, and explains your privacy rights.

We collect personal data to provide and improve our website. By using the website, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation
The following definitions apply equally whether stated in singular or plural form.

Definitions
For the purposes of this Privacy Policy:

Company (referred to as “the Company”, “We”, “Us” or “Our”) refers to TourDent LTD, No208674857.
Website refers to TourDent, accessible at https://tourdent.com/
Cookies are small files placed on your computer, mobile device, or other device by a website, containing details of your browsing history on that website, among other uses.
Country refers to Bulgaria.
Device means any device capable of accessing the website, such as a computer, mobile phone, or tablet.
Personal Data means any information relating to an identified or identifiable individual.
Service Provider refers to any natural or legal person who processes data on behalf of the Company, including third parties engaged to facilitate, provide, or analyze the use of the website.
Usage Data refers to data collected automatically, either generated through use of the website or from its infrastructure (for example, page visit duration).
You refers to the individual accessing or using the website, or the company or other legal entity on whose behalf such individual is acting.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data
While using our website, we may request certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

• Email address
• First and last name
• Phone number
• Medical information
• Usage Data

Usage Data
Usage Data is collected automatically when using the website. It may include details such as your IP address, browser type and version, pages visited, date and time of visits, time spent on pages, device identifiers, and other diagnostic data.

When accessing the website via a mobile device, we may also collect information such as the type of device used, its unique ID, IP address, operating system, browser type, and other diagnostic data.

We may also collect information sent by your browser whenever you visit the website or access it through a mobile device.

Tracking Technologies and Cookies
We use cookies and similar technologies (such as tags and scripts) to track activity on our website, store information, and improve and analyze our services.

Cookies are small files stored on your device. You can configure your browser to refuse all cookies or to notify you when a cookie is being sent. However, refusing cookies may limit your ability to use certain parts of the website. Unless you have adjusted your browser settings to block cookies, our website may use them.

We use the following types of cookies:

Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These cookies are required to provide services available through the website and enable core functionality, such as user authentication and fraud prevention.

Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These cookies identify whether users have accepted the use of cookies on the website.

For more details about the cookies we use and your options, please refer to the relevant section of this Privacy Policy.

Use of Your Personal Data
We may use Personal Data for the following purposes:

To provide and maintain the website, including monitoring its usage.
To provide information about dental treatments, flights, accommodation, and related services.
To arrange or book services on your behalf in connection with requested services or other contracts made through the website.
To contact you via email, phone, or other electronic means regarding updates or service-related communications.
To inform you about our services or those of our partners, where appropriate consent has been obtained.
To better understand your needs and assess eligibility for our services.
To provide ongoing support and resolve issues related to requested services.
For analytical purposes, including identifying usage trends and evaluating the effectiveness of marketing and services.

Please note that TourDent may need to share certain personal information with service providers to deliver services. For example, booking accommodation requires sharing relevant information with the provider. By booking services through us, you consent to such collection, use, and disclosure of your information by TourDent and relevant partners.

Retention of Your Personal Data
We retain Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may retain and use your data as required to comply with legal obligations, resolve disputes, and enforce agreements and policies.

Usage Data may also be retained for internal analysis purposes.

Disclosure of Your Personal Data

Business Transactions
In the event of a merger, acquisition, or asset sale, your Personal Data may be transferred. You will be notified before your data becomes subject to a different Privacy Policy.

Law Enforcement
We may disclose Personal Data where required by law or in response to valid requests from public authorities.

Other Legal Requirements
We may disclose Personal Data where necessary to:

• Comply with legal obligations
• Protect the rights or property of the Company
• Prevent or investigate wrongdoing
• Protect the safety of users or the public
• Protect against legal liability

How Is Your Personal Data Protected?
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, modification, or disclosure. However, no method of transmission over the Internet can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Access to Your Information
You have the right to request access to, update, or correct your personal information by contacting us using the details below. We may request certain information to verify your identity before granting access.

Tel: +359 89 4733433
Email: support@tourdent.com

If you are located in the UK, EU, or EEA, you also have the right to:

• Be informed about data retention periods
• Request deletion of your personal data, subject to legal obligations
• Object to or restrict data processing (which may affect service availability)
• Receive a portable copy of your personal data
• Lodge a complaint with a supervisory authority

Links to Other Websites
Our website may contain links to third-party websites not operated by us. We recommend reviewing the Privacy Policy of any external site you visit, as we are not responsible for their content or practices.

Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes become effective upon publication on this page, and you are encouraged to review it regularly.

Contact Us
If you have any questions about this Privacy Policy, you can contact us:

By email: support@tourdent.com
By visiting: https://tourdent.com/contact/